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 Post subject: United image rubbished - neglect economics and service
PostPosted: Wed Apr 12, 2017 12:47 am 
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Joined: Tue Mar 20, 2007 11:26 am
Posts: 1177
Location: Space
Having travelled on different airlines, I can confirm that United has poor service. This is the worst I have seen. Forcibly hauling and dragging a customer out of the plane for overbooking, a fault of the airlines systemic greed and inability to handle with technology and understanding of basic economics. Be sure to receive a multi million dollar law suit from the victim who happens to be a doctor, not the stereotyped Asian simple uncle.

http://www.dailymail.co.uk/news/article-4401444/Name-man-hauled-United-flight-Chicago-revealed.html

Why has United not learned from auction practised by many airlines Delta and Qantas. Singapore Airlines managers and staff voluntarily get bumped first.

http://www.pbs.org/newshour/making-sense/how-delta-masters-the-game-of-overbooking-flights/


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 Post subject: United CEO finally sends belated apology
PostPosted: Wed Apr 12, 2017 2:14 am 
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Joined: Sun Jun 03, 2007 10:47 am
Posts: 417
Only when money matters knock would United CEO come to his senses. Only when blood is shed leading to free fall in United stock prices that this CEO shifts from supporting his staff's brutal action and detached answer to customers in accordance with its regulations to sorry. The security even dared to blame on the passenger's fall for the bleeding, not their rough treatment. Too little too late. Why was it so difficult to squeeze some decent understanding and kind words? The drive towards efficiency has blinded many business managers and staff. Console themselves that it's the right thing to do now is to try to cut losses.

http://nypost.com/2017/04/11/united-ceo-finally-apologizes-for-violent-removal-of-passanger/


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